FAQ

Check our detailed guide here

Check our detailed guide here

Check our detailed guide here

We offer international shipping to the following countries: 

All shipping fees include import and duties paid so you won't have to pay anything extra when the package arrives.

• Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Sweden: free (for orders >€150)
• United States: Free (for orders >$250)
• Canada: CA$15 (for orders above CA$150)
• Australia: AUD$15 (for orders above AUD$299)
• Bulgaria, Croatia, Czechia, Estonia, Greece, Hungary, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Spain: €14.95
• Japan, Cyprus, Malta, Monaco, San Marino: €29.95
• United Kingdom: £45
• Switzerland, Rest of Europe: €55
• Singapore, South Korea, UAE: €69
• New Zealand, Norway: €79
• Rest of the World: €95

Keep in mind that since the Kvisp seat comes in a fairly heavy package of around 5kg, shipping costs are higher than your typical e-commerce package. 

All shipping fees include import and duties paid so you won't have to pay anything extra when the package arrives.

We ship our seats and accessories from the Netherlands.

We prepare your orders for shipment within 2-3 business days, and we take a breather on weekends and holidays. We’re only hooman. 

Domestic (NL) orders usually take 1-3 business days.

Orders within Europe and the United States typically take 5-7 business days.

International orders to the Rest of the World take 10-15 business days.

We ship our orders with PostNL. PostNL will normally utilize your local postal service, but for some countries they may hand off the package to another courier. Please refer to PostNL's tracking website to see who will be handling the final delivery of your package.

Sometimes, our shipping partners might experience delays that are out of our control. We truly appreciate your understanding and patience in such situations. They’re also hoomans.

Once your order is successfully processed and ready for shipment, you'll find a confirmation email, including tracking information in your inbox. If you can't find it, it might have slipped into your spam folder. Don't hesitate to get in touch with us if you need another confirmation.

Your package may be delivered to a pick-up point, building doorman, or even a neighbour who accepted the package in your absence. Please check-in with those individuals first. If you do not have your package 24 hours after the delivery has occurred, please contact us so we can assist you: info@kvisp.com

Only seats bought on www.kvisp.com are eligible for returns.

We want you to love your Kvisp carrier — but if something isn't right, we've got you covered with a 30-day return window from the date of delivery.

To start a return, simply reach out to us at info@kvisp.com mentioning your order number and we'll guide you through the process. 

Our customer support team can also help you answer any questions around fitting the seat on your bike and help with installation tips and tricks.

Please note that items sent back without first requesting a return won't be accepted.

• Products can be tested, but should be in new condition using original packaging when returned
• Returns have to be sent to our warehouse in the Netherlands
• Return shipping costs are covered by the customer
• You're free to use any carrier or delivery partner of your choice when sending your return
• Once we've received your returned products, we will refund you your original purchase (excl. any shipping charges, if charged) within 14 days.

NON-EU Returns

For returns from outside the European Union — including the United States, the United Kingdom, Switzerland, Norway, and other non-EU countries — please be aware that as a small business, we're not in a position to assist with customs clearance or communicate with customs authorities on your behalf. 

Return shipping costs, potential re-import duties, and ensuring the package arrives safely at our warehouse are the sender's responsibility. We can only accept packages delivered directly to our door, cleared and duty-paid.

For any questions about your return, we're always happy to help at info@kvisp.com.

In exceptional circumstances where there are heavy signs of use, missing or damaged parts we’ll not be able to offer a refund. 

Original shipping costs (and duties, if applicable) are non-refundable.

To start a return request, please contact us at info@kvisp.com and don't forget to mention your order number and the reason for your return.

• You'll receive instructions on where to send your return
• Once we receive the returned product, we'll inspect it and if approved refund your purchase
• Your refund will be applied to your original payment method.

Up to 14 days after the product is received in our warehouse.

Products purchased from the online store will not be exchanged for another product. If you want to change the product, please place a new order, and return the product you have already received from us. You’ll be responsible for return shipping costs. 

2-YEAR WARRANTY: All mechanical components against manufacturer defects only.

WARRANTY CLAIMS: To obtain warranty service, you must have your original sales receipt. Items returned without a sales receipt will assume that the warranty begins on the date of manufacture. All warranties will be void if the product is damaged due to user crash, abuse, system modification, or used in any way not intended as described in this operating manual.